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TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
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  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I appreciate your swift reply MahaOs. In order to move forward with that, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to redirect your request to a specialized colleague, who’ll investigate this issue a bit more closely with you.
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for posting us on our Forum on the matter & I’ll be awaiting your next message!
  • jigi's avatar
    jigi
    New member | Level 2
    7 years ago

    What a terrible customer service... just questions again and again and no solution... I am sure there are a great number of people who have this exactly same problem around the world using Dropbox (This question is everywhere and there's no clear solution anywhere). And the problem still keeps existing. You really should make a standard manual for dealing with this.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey there (jigi), while the issue reported on this discussion back in October has now been resolved for the ones affected (& they have been notified via our Official Support channel by the specialized team that investigated the discrepancy), I’m wondering what this looks like on your end. Is it similar to what the OP on this conversation described? Have you tried any of the troubleshooting suggested on the first page of this thread incidentally? 
       
      Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help you on that as much as possible; I understand that being unable to perform an action isn’t ideal however I’m here to work towards a viable solution! 
      • TRabb's avatar
        TRabb
        Helpful | Level 5
        7 years ago
        Totally agree with Jane. While the issue did take some time to resolve, the customer service and technical support teams did work on it until there was a resolution. Compared to similar organizations, I was very impressed with their dedication and communication throughout the process.

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