Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

TRabb's avatar
TRabb
Helpful | Level 5
8 years ago
Solved

There was an error downloading your file

Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
Download
Error Messages
File access
  • Jane's avatar
    Jane
    8 years ago
    Thanks for your swift reply on our discussion here TRabb!
     
    I’d like to further investigate whether I’m getting the same behavior when I try the same steps as you do through our Official channel. For that reason & in order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
MahaOs's avatar
MahaOs
New member | Level 2
8 years ago

 I'm trying to download this folder but i get this message i tried downloading it from firefox ,  chrome , opera but it's the same result : firefox doesn't even give me the error message

 

 

esraamohamed's avatar
esraamohamed
Explorer | Level 3
6 years ago
i have same problem and i dont know what should i do now ?
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey peeps, thanks for joining the discussion here!

     

    Just to clarify with you bassplr19xx you're having this issue with Chrome, and in FF (Firefox) you can download your files without an error?

     

    If so, can you please check if Chrome has any pending updates? Which version do you have installed?

     

    As a first step esraamohamed, to rule out most browser related issues please try the following:

    • Use another web browser
    • Use an incognito/private window
    • Clear browser cache and try again

    Let me know what you both find!

    • bassplr19xx's avatar
      bassplr19xx
      Explorer | Level 3
      6 years ago
      I was updated prior to today, however, I just updated the latest today
      Google Chrome is up to date
      Version 81.0.4044.92 (Official Build) (64-bit)
      I am able to DL with FF and am able to save to my dropbox, but I don't want to do either of those.
      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for the info bassplr19xx!

         

        Since the issue is just occurring in Chrome, it points to something specific within that browser.

         

        I can suggest trying temporarily disabling your browser extensions one at a time and trying to download a file in between to see if you still get the error message.

         

        If you're successful after disabling a specific extension, then this could be what is interfering with the action.

         

        Otherwise, I can suggest to try resetting your browser to its default settings. You can check out this article for the steps and some more info before you do so.

         

        Let me know if this helps!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!