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Barba's avatar
Barba
New member | Level 2
2 years ago

"This action only valid for products currently installed" error when opening files on Windows

This happens to me also.

I can access these files on a ios but my windows computer i get an error message

 

desktop
Error Messages
Preview
View
Windows

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Barba, thanks for letting us know about this.

     

    Can you send us a screenshot of the error message?

     

    Also, is this happening when you try to open files that are online-only, or files that are available offline?

     

    Let me know and we'll go from there.

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