Forum Discussion

timbr's avatar
timbr
Helpful | Level 5
4 years ago

"This file cannot be previewed because you are offline" when accessing shared link.

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
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lindamarea's avatar
lindamarea
Explorer | Level 4
4 years ago

Hi Megan

via both. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi lindamarea, could you clarify the exact file types you're experiencing this behavior with? 

 

Are you able to click the download button to download and view it locally?

  • lindamarea's avatar
    lindamarea
    Explorer | Level 4
    4 years ago
    Hi Jay
    JPEG and mov files - all files.
    I haven’t tried downloading as the problem is my clients receive the above message, as I do, about not being able to preview.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    If youre clients are receiving this issue, then it might be related to their connection somehow. 

     

    Could you try downloading the file to see if it does load in a local application to preview it?

  • aaronlacy's avatar
    aaronlacy
    New member | Level 2
    4 years ago

    I'm experiencing the same issue with some of my clients as well. It's a dealbreaker for me if this doesn't get resolved I'm going to switch to another service.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi aaronlacy, I’m sorry to hear you’re facing the same issue. 

     

    Is this happening for all types of files, like other users have mentioned? 

     

    Also, does the same issue persist on different browsers/incognito mode?

  • olutunmbi1's avatar
    olutunmbi1
    New member | Level 2
    4 years ago

    So is there any solution on Dropbox's end. I'm experiencing the same issue. No file will preview, I've applied all suggested remedies, from restart to switching off wifi network, rebooting router, disabling ad blockers, etc to NO AVAIL. This is a very tedious issue to have. I'm begging the Dropbox team to consider looking deeper into this immediately. Additionally, I'm using a paid subscription plan and the hassle is not worth the price point. If there are any remedies you can suggest please drop below!

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey olutunmbi1, sorry to hear you're having issues with this.

     

    Can you please let us know if this persists on other browsers or an incognito window with no browser plugins or extensions running?

     

    If it does, please send us a screenshot of the exact error you're getting so that we can have a visual too. 

     

    Thanks!

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