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timbr's avatar
timbr
Helpful | Level 5
4 years ago

"This file cannot be previewed because you are offline" when accessing shared link.

Hi, Since a while, I see this message when trying to view a dropbox link shared by others. I get this on Chrome, on Firefox and on Safari, so this is not a browser specific issue. Here's one exampl...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi da_haigh, I hope you're doing well! 

 

In regards to the previewing message you receive when you try to preview the link, and the file itself, have you tried accessing your account, and previewing the file through a different browser? 

 

I'd also suggest an incognito tab on your current browser.

 

Let me know of the results! 

da_haigh's avatar
da_haigh
Explorer | Level 3
3 years ago

Hi Megan

I Googled this issue and found that something was blocking cookies, and what worked for me was to clear all cookies by doing a Shutdown and Restart.

After the Restart, it worked fine and I was able to View my documents normally in my browser, which is Microsoft Edge.

It appears there are hundreds of solutions to this problem which others have tried and recommend. It appears very flakey to me if a simple Restart clears the problem!

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