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onlineuser's avatar
onlineuser
Explorer | Level 3
8 months ago

"This file type is unsupported here" error when previewing a PDF file online

I made a new PDF, and colleague unable to open in their dropbox account (online).

 

Never had a prob with PDF's before AND it opens fine in my own dropbox.com account (online)

 

It opens fine in other PDF apps as well (Reader, etc..)

Error Messages
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for posting today, onlineuser.

     

    Is it possible that your colleague renamed the file and removed the extension (.pdf) at the end of the file name?

     

    If so, the file won't be previewable; they'll need to rename it and add the extension back.

     

    Let me know if that's not the case.

    • onlineuser's avatar
      onlineuser
      Explorer | Level 3
      8 months ago

      No, because I can see the file extension is intact

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        onlineuser, is this PDF shared via shared link with them? Or is it located within a folder that you’ve shared by adding their Dropbox email address?

         

        Are they getting the same error on different browsers?

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