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ekocha1's avatar
ekocha1
Explorer | Level 4
5 years ago
Solved

Thumbnail images not showing with Big Sur 11.2.3

My company recently upgraded my iMac to one with the Big Sur OS (v11.2.3) and none of the images in my Camera Uploads folder, for example, are showing thumbnail pics, only generic icons for JPGs.  ...
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  • Jay's avatar
    Jay
    5 years ago
    Anything in the Dropbox folder is visible and synced to the Dropbox site, if there's a green tick next to it. Online-only files will have a cloud icon, meaning they are already on the Dropbox site, but don't take up space on the machine.

    Marking a folder as local only means that the files from the Dropbox site are now also physically taking up space on your computer, since the primary reason for Smart Sync is to save space, so you won't need to move them.

    If you need any more details, feel free to message back!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey djrocks66, apologies for the delay here, can you please follow these steps, to see if they help?

 

- Save any files that you have open and close any applications

- Click on the Apple icon in the top left of your screen

- Click on "force quit"

- Relaunch the Finder

djrocks66's avatar
djrocks66
Explorer | Level 4
3 years ago

I just updated to the latest Big Sur version and all is well now. I guess it was an Apple thing. 🙂 Thanks all!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy to hear that it was fixed, djrocks66!

     

    If you need anything else, please let us know.

     

    Have a great day!

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