Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JonesDK's avatar
JonesDK
Helpful | Level 5
4 months ago
Solved

Thumbnails aren't showing anymore when using the desktop app on Windows 10.

Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: Al...
desktop
Preview
windows
  • Nancy's avatar
    Nancy
    4 months ago

    Hey JonesDK! Did you have the chance to reinstall your Dropbox app? Please let us know if that did the trick, or in case you need more help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey JonesDK​​, let's jump right into this! 

When did you first notice this behavior?

Also, does this only happen inside a certain sub folder within your Dropbox folder, or does it happen across all the files inside it?

Feel free to send me a screenshot, in order for me to have a visual too. 

While you're at it, can you also check the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

Keep me posted, and we'll take it from there!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!