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JonesDK's avatar
JonesDK
Helpful | Level 5
4 months ago
Solved

Thumbnails aren't showing anymore when using the desktop app on Windows 10.

Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: Al...
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  • Nancy's avatar
    Nancy
    4 months ago

    Hey JonesDK! Did you have the chance to reinstall your Dropbox app? Please let us know if that did the trick, or in case you need more help.

JonesDK's avatar
JonesDK
Helpful | Level 5
4 months ago

Hi Megan

I'm not sure exactly when it changed but believe it was around the version that started showing these icons:

Also, I just checked that it only happens in my Camera Uploads folder. If I go into Apps then previews are shown. This is my Camera Uploads folder:

 

And my syncing status says: Up to date

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the visual, JonesDK! I’m guessing you’ve restarted your computer in the meantime and the thumbnails are still not showing. Correct?

    As for the syncing icon next to your files, it looks like you’re seeing this one. 

    As a test, can you right-click on one of the files within your “Camera uploads” folder and select the “Make online-only” option? After that, please make the file available offline once again by right-clicking on it. Does the thumbnail return in this case?

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