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JonesDK's avatar
JonesDK
Helpful | Level 5
4 months ago
Solved

Thumbnails aren't showing anymore when using the desktop app on Windows 10.

Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: Al...
desktop
Preview
windows
  • Nancy's avatar
    Nancy
    4 months ago

    Hey JonesDK! Did you have the chance to reinstall your Dropbox app? Please let us know if that did the trick, or in case you need more help.

JonesDK's avatar
JonesDK
Helpful | Level 5
4 months ago

Hi, just got around to it now. Tried an offline installer from Softpedia but that didn't launch so went to your main site and yes, the DropboxInstaller.exe worked. Rebooted, logged in... and now thumbnails are BACK! 😊

Thanks for the support 🙏

Btw, the icons seem at bit different. I don't see, as posted above, the icons to the right of the folders. I see them to the left like in the old days (should be a thoughtful smiley here but can't find it).

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey JonesDK​​​, thanks for the heads up!

Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤓

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