Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Unable to load file on iphone
Recently I am getting the message "Couldn't load file. There was an error loading the file" on my iphone. I had the files resent to me, and I was able to open them at one time last night, but half ...
- Hi poolfanatic, thanks for using Dropbox and welcome to our Community!
If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi poolfanatic, thanks for using Dropbox and welcome to our Community!
If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
If you've ensured that our app's version and your mobile's OS are up to date, could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
Walter,
Yes, clearing the cache worked! Thanks so much for your response.
- Walter
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
