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Chppy 's avatar
Chppy
Explorer | Level 4
3 months ago
Solved

Unable to open an Excel file from Dropbox using the Microsoft Excel app on iPhone

I’ve been trying many times to open the excel sheet on my Dropbox app but to no avail. I even uninstall the Microsoft excel app as per other forums’ suggestions but the same problem persists. It says...
iOS
Mobile
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  • Jay's avatar
    Jay
    3 months ago

    If the issue is with one specific file, then it means that for some reason, that file is unable to be opened on the mobile app on Excel on your device.

    Could you try creating a new Excel file and copying the data from this non-working file to the new one, and see if it opens then?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

If the issue is with one specific file, then it means that for some reason, that file is unable to be opened on the mobile app on Excel on your device.

Could you try creating a new Excel file and copying the data from this non-working file to the new one, and see if it opens then?

Chppy 's avatar
Chppy
Explorer | Level 4
3 months ago

Jay​ i make a new excel sheet and I can access from my phone excel app now. Thank you for all your contributions in helping, appreciate it

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    No worries, glad to have helped out and that you're able to open the new file now.

    If there's anything else we can assist with, feel free to reply back here!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Chppy ​ and welcome to the Dropbox Community! I’m so glad to hear everything’s working again with the Excel app on your iPhone and thank you for coming back to share your update. It’s always great to hear when things are resolved, and your follow-up could definitely help others running into the same issue ✨.

    I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Since you’re working with Dropbox and Excel on mobile, I’d love to know... do you have a favourite feature that helps you stay productive while on the go?

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

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