Forum Discussion

buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

very slow viewer on android

Hello, For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kin...
Android
Mobile
Preview
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

I'm on a dropbox basic plan. Is it a problem to try your solution ?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there and sorry to jump in here, but do you have 3 or more devices connected to your account buysschaert?

     

    Have you tried clearing the app's cache at all since you first noticed this issue? 

    • buysschaert's avatar
      buysschaert
      Explorer | Level 3
      3 years ago

      Hi,

       

      I have only 3 devices connected to my account (more is not possible with this account) and I have clear the app's cache at all since you first noticed this issue without effect ? 

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        In that case, you can remove your Android device from your Security page, uninstall the mobile app from the device completely and then re-install it anew after rebooting your phone buysschaert 

         

        Let us know if you notice any difference. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!