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buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

very slow viewer on android

Hello, For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kin...
Android
Mobile
Preview
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there and sorry to jump in here, but do you have 3 or more devices connected to your account buysschaert?

 

Have you tried clearing the app's cache at all since you first noticed this issue? 

buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

Hi,

 

I have only 3 devices connected to my account (more is not possible with this account) and I have clear the app's cache at all since you first noticed this issue without effect ? 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, you can remove your Android device from your Security page, uninstall the mobile app from the device completely and then re-install it anew after rebooting your phone buysschaert 

     

    Let us know if you notice any difference. 

    • buysschaert's avatar
      buysschaert
      Explorer | Level 3
      3 years ago

      Hi,

       

      no improvement after the manipulations you recommended

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey buysschaert, did you notice this happening with all your files?

         

        Like, all file types, sizes, etc.? Or specific ones that would show a potential pattern?

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