Forum Discussion

buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago

very slow viewer on android

Hello, For several months, I have noticed that viewing (not loading) files is extremely slow on my Android phone. When I click on the file (excel for example) that I want to preview, there is a kin...
Android
Mobile
Preview
buysschaert's avatar
buysschaert
Explorer | Level 3
3 years ago
Hi After testing, it turns out that the problem only occurs for xslx type files.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying, buysschaert! Can we log a ticket for you to the email address showing here, and take it from there? It looks like our support team will need to look into your Dropbox account and investigate further.

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    Hi

     

    Sorry but when i click on this link (here) i go on my account and i don't know how to log a ticket.

    Can you explain me how to do ?

     

    thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey buysschaert, we can open one for you, should we go ahead and send you an email?

  • buysschaert's avatar
    buysschaert
    Explorer | Level 3
    3 years ago

    Hi, ok open one ticket for me please.

    after some tests the problem only exists for xslx files but not for xls files

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, buysschaert.

     

    I just sent you an email, so we'll continue investigating there.

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