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Scottpbrown's avatar
Scottpbrown
Explorer | Level 4
3 years ago

Video download from dropbox wont play

I have a video downloaded from dropbox, but when i play it, it only shows the dropbox icon and no sound. This video was sent to me by somebody else, the file size indicates there is something there, ...
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haisletjason's avatar
haisletjason
Explorer | Level 3
2 years ago

MP4s

 

Yes they will preview fine on dropbox.  

 

It also doesn't matter where I download from; mac, PC, work or home.  All have issues

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey haisletjason, sorry to jump in here and thanks for the additional information.

 

Do you have another media player installed on your devices to test if the files play normally there?

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