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Joshydubs's avatar
Joshydubs
Explorer | Level 3
3 years ago

Video files are corrupted after downloading them locally.

Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is cor...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since you've mentioned that other apps experience the same issue, this would be related to the device itself, since the Dropbox site doesn't amend your files in any way. 

 

If the file previews normally on the site, on a desktop machine, and other devices, then it means there might be an issue on your device.

Joshydubs's avatar
Joshydubs
Explorer | Level 3
3 years ago
But I've tried this with 4 devices 1 of them is a Motorola phone and still does the same thing? So how can all 4 devices be at fualt, should I try to see if I can try someone with an IPhone as thats where the videos were originally uploaded from?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Joshydubs! Sorry for jumping in here.

     

    Since these files were sent to you by another user, is it possible to check this with your friend and see if they’re experiencing the same behavior on their end?

  • flora456's avatar
    flora456
    Explorer | Level 3
    2 years ago

    maybe the files were already corrupted when you uploaded

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