Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Video playing is laggy on the mobile app
So I have the dropbox app on my iphone (IOS 16) and been trying to watch an uploaded video to my account but its almost like it skipping 1 frame and the sound is laggy when I played the video on the ...
Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorDo you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Could you try switching browsers to see if this helps? On the mobile app, could you try marking files as available offline to see if they play better?
I did have a VPN and I turned it off for now and still.No ISP restrictions to any DropBox domains. As for the browsers I used both Safari and Chrome and both had the same issue. The only thing that worked was making the video available offline but isn’t that the same as downloading the video on my phone? That doesn’t really help me, I have a lot of videos I wont have time to upload and download them and all that to watch it on my phone.
Also cleared cache on both browsers
Also cleared cache on both browsers
- Jay
When referring to browsers, are you using them on the mobile device, or on your desktop?
- Mobile
- Jay
Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
