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One Yoga's avatar
One Yoga
Explorer | Level 4
3 years ago

Video transcript error message

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30-...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me too, One Yoga! Is it OK if we open a ticket for you then, and look into this internally?

caprov's avatar
caprov
Explorer | Level 3
2 years ago

Hi Nancy, this is an issue for me as well.  I have cleared my cache, tried 3 different browsers, and also incognito window.   The files I am trying to listen to, I am accessing via a share link. I am not the original uploader of videos. 

I've watched many and but this week it doesn't seem to be working.   

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey caprov, thanks for posting here! 

     

    Do you notice this type of behavior with a specific file? If so, would you mind letting me know the file type, and its size too? 

     

    When did this start happening? 

     

    Let me know more, and we'll take it from there!

    • caprov's avatar
      caprov
      Explorer | Level 3
      2 years ago

      Hi, it is a zoom video recording in MP4 format.  I contacted the owner of video and this is what she said "I checked that module and the video is fine. I uploaded it to Dropbox again but it didn't help. The video and transcript play fine when you use the direct dropbox link. But the redirected link doesn't connect the transcript." 


      Oh and this started yesterday.  It was working fine until then.

      The only other message I've received in the past, was a 'this video is too long to transcribe' message, but that was a video almost 2 hours in length.   These are online classroom recordings.   I can't tell you what size the file is as I'm not the owner, but I can confirm that I've tried it with shorter video's approx 45 minutes, and up to longer video's around the 1 hour 40 minute mark - at this point, no size of video is transcribing.   I think this is a redirect link issue.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey caprov! Can you clarify what the owner said a bit more? 

         

        When saying that everything works fine with the direct Dropbox link, did they mean when watching the video on their Dropbox account, and not via the shared link?

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