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Video won't play when shared
I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this f...
Hi all,
Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further.
Apologies for any inconvenience this caused, and thank you for using Dropbox!
Thanks,
Frank
My ticket with is still open with Support for this issue. So far no resolution.
Have you had any success Sink?
Frank_S
Dropbox Staff
Dropbox StaffHi,
Thank you both for getting back to me!
Sink: Our engineering team are still investigating the underlying cause of this problem - I have no updates to share at the moment but as soon as I have more information I'll update this post.
mig42: Can you let me know the ticket number of your support request, so I can investigate if the issue you are facing is related to Sink's issue?
Thanks,
Frank
I can't believe this is only affecting 2 people. Everything was working fine till the update were made by dropbox.
This is also happening to me. I cannot preview new .mov files, though the dl=0 vs. raw=1 worked for me.
I tried multiple different export files from Final Cut, but all have the same issue.
Screenshots:
The file thumbnailThe error message
Just and FYI - same thing happening to me. Lots of videos will not display as usual.
Let me know if I can help further.
Phil
Hi Frank,
My ticket number is 7105536.
Thanks!
- Frank_S
Hi all,
Unfortunately I don't have any additional information to share at this moment - our engineering team are still investigating the underlying cause behind why some video file types are failing to preview on most major web browsers (Internet Explorer does not seem to be affected). I understand that this problem is highly frustrating, but please be assured that we are working hard behind the scenes to get this resolved.
As soon as I have more information I'll update this post, in the meantime thank you all for for flagging this and for your patience while we work on a fix.
Frank
Since there does'nt appear to be a quick fix, is there a short term solution that I can use? Things are piling up becuase I can't share with my boss who is normally on the go and needs to view from the cellphone. Downloading is not an option.
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