Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Thijxx's avatar
Thijxx
Helpful | Level 6
10 months ago

Website Photos view is slow

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
Preview
View
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Thijxx - thanks for bringing this to our attention.

 

Can you just clarify if you're noticing this on an incognito or private browsing window with no plugins or extensions running as well?

 

Also, have you tried another network since you first noticed this?

 

Let me know more and we'll take it from there.

Thijxx's avatar
Thijxx
Helpful | Level 6
10 months ago

Yes I run extensions, I block your Adobe trackers and your Qualtrics "Experience Manager" but when I use private browsing, without the blocker, it is just as slow. First page of photo's takes 7 seconds.

When switching to a 5G dongle the performance is the same.

 

Could you tell me what I should expect in terms of performance? Should the photos page load sub-second or is that not fair?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the additional information Thijxx 

     

    Could you also clarify if this happens only when browsing the Photos page or if it's affecting other folders of yours as well? 

    • Thijxx's avatar
      Thijxx
      Helpful | Level 6
      10 months ago

      Other folders load fine except the photo preview at the top of the page called 'Suggested from your activity'

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        I see, thanks for clarifying that for me Thijxx 

         

        May I ask approximately how many photos you've stored in your Dropbox account? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!