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Thijxx's avatar
Thijxx
Helpful | Level 6
2 years ago

Website Photos view is slow

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for clarifying that for me Thijxx 

 

May I ask approximately how many photos you've stored in your Dropbox account? 

Thijxx's avatar
Thijxx
Helpful | Level 6
2 years ago

Oof, that is a hard question! I suppose somewhere around 50K

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Thijxx, hope it’s OK to jump in. Since the number of photos is quite large, this may be the issue here. 

     

    However, when did this start? Is this something that started only recently or has the issue been going on for a while now?

    • Thijxx's avatar
      Thijxx
      Helpful | Level 6
      2 years ago

      It has been this way since I can remember. If you want I can take a look at how many photo's are cached but I guess not many because when I scroll down a bit, it needs to load for about 10 seconds 😂 and this makes it impossible to casually browse my photo's.

      If I have 2 million photo's or 2000, loading the first 50 should always perform more or less the same, right?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi @Charlie Windsor - thanks for the additional information and the screenshots too.

         

        I just wanted to mention that the grey squares are called placeholder files which will sometimes show up while your files are still being processed in the back-end.

         

        In case you have only recently added these photos to your account, please wait 24 hours to see if the problem is only transient.

         

        If the problem persists, please check that this isn’t a browser problem, by using a different browser, loading the Dropbox website in an incognito window, and/or disabling any plugins or extensions you may have running on your browse.

         

        In case the above didn't help, please make sure that you don’t have anything blocking your connection to the Dropbox servers such as an antivirus, firewall, security program, proxy or VPN.

         

        You could alternatively try a different network as well.

         

        Keep us posted, Charlie. 

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