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Thijxx's avatar
Thijxx
Helpful | Level 6
2 years ago

Website Photos view is slow

Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
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Charlie Windsor's avatar
Charlie Windsor
Helpful | Level 7
2 years ago

Hi @Megan

 

Now onto the issue at hand here: in regards to the antivirus and firewalls, have you tried the steps on your end? I'm asking since it's a bit unclear.

Sorry about that ... I built a new standard Windows 11 PC with the Default Windows Security installed running the Browser Edge in Cognito mode. Nothing else was installed. Just to confirm I disabled the Firewall and Antivirus  and this made no difference (screen shot below to prove/confirm) 

When raising a ticket can you also include @Thijxx as they  raised the issue and I joined in as a frustrated end user .... many thanks.

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @Charlie Windsor, currently it's not possible to include another user in the email chain; is it okay if we reach out to you, on the address associated with your Dropbox Community profile?

  • Charlie Windsor's avatar
    Charlie Windsor
    Helpful | Level 7
    2 years ago

    @Hannah ... Yes that's fine, thanks  ....

     

    Can you set up a separate support ticket for @Thijxx instead of including them in on the same chain ?

     

    @Thijxx

    If they can't do the above I will pass back to you any information gained via this thread ... 👍

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