Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
When forcing a PDF to preview in a browser, it only shows the first page
Hi! I'm running into an issue when previewing a pdf file in dropbox only shows the first page of the file (picture below for reference).
I use the "raw=1" extension at the end of the file, and so ...
Ok, seems I've finally solved this. For some reason, any time I tried to compress (use a 3rd party compressor) or checked the "Optimise for Fast Web View" in InDesign, it wouldn't load properly. I managed to keep the file sizes under 15mb, (most were in the 1-2mb range) without compression and now they all load properly. So it seems there's something with compressing or optimizing for web view that Chrome didn't like, but at least they all work now!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorGlad to hear that you found the extension which caused this issue, joelandamber!
Enjoy your weekend!
Hi again... I'm back. And I'm having the same issue again! I disabled all the extensions (and even removed the Google Drive Offline extension that I thought was the issue), and the pdf files still aren't loading. So all extensions are off, cleared the cache, tried incognito mode, and still nothing but those gray dots below the first page. Still works in IE though.
Any other ideas?
Edit: when I do clear the cache and try it again, for a split second the scroll bar on the right is very short, making it look as though it's loaded the whole document (it's a long doc), but then snaps to a longer scroll bar since only 1 page ends up displaying. So it's almost as though the whole document loads, but then it only displays the one page.
I experienced the same issue (but with another website). After investigation, it appears that this has something to do with SameSite cookies.
You can fix it by setting this flag to Disabled then restart Chrome:
chrome://flags/#same-site-by-default-cookies
Update: Found an issue in the Chromium bug tracker related to this problem:
https://bugs.chromium.org/p/chromium/issues/detail?id=961617
Thanks for the insight, but unfortunately that workaround didn't help, it still only loaded the first page.
This apparently does affect other users, so whenever I send out these .pdf documents to clients, they also don't load for them.
Jay any other thoughts or ideas? Really need to get this solved soon!
- Walter
Hi joelandamber; sorry to hear you're still having issues with this and I'll be glad to have a further look into this for you.
To do so, can you clarify if you're running into this issue with all of your shared links, some or just one?
Also, what browsers are your collaborators using when bumping into this issue with your PDF files not rendering properly as a whole?
By the way, does this occur for all of your PDF files or a specific one?
Let me know what you find and we'll take it from there.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
