When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

Here’s my ticket #: 

12588692

Woo I got a badge, shame they can't spend more time and resources on fixing the audio glitch problem. I have actually stopped using Dropbox for sending mp3s and wavs as it's so unreliable. 

Are there any updates on this, or recommended workarounds? My mp4 video preview is un-listenable in Safari, but works fine I Chrome on OS X. Are there other file types that might work? I've tried converting to a .mov but that has the same result. Happy to share the file if it helps debug.

It seems the audio problem has been addressed, though I don't know whether it's related to your problem with video files. That might be worth raising a separate ticket for if it's still happening.

Sorry, how do I raise a ticket? Haven't found how on this site.

I can't believe this is still happening.... I just opened a ticket with support, I really do not want to change provider after so many years!

Hey Barbylucedistelle, sorry to hear you're having issues with this.

Since you've already contacted our support team, could you send us your ticket ID so that we can look it up in our system? 

Hi, here is the ticket number:

Ticket #22644833

Thanks for the ticket ID Barbylucedistelle - I've located it in our system and passed on your comments on.

I can see that a member from the team has already replied to you there, so I'd suggest getting back to them to continue looking into this. 

Let us know if you have anything else to add in the meantime. 

Yeah, I just answered their questions.

It is a funny one as of yesterday it was happening on a desktop browser while today it's "only" happening on my phone. Now, before anyone says the issue is with my iphone speakers, I can tell you that I can reproduce any other sound with no issues whatsoever, I can also reproduce the file on a google drive with no problems. This is just happening when playing those mp4 on dropbox, either via the app itself or a link on the iphone browser.