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Cbrown1221's avatar
Cbrown1221
Explorer | Level 4
2 years ago

Why are my files corrupt?

I have JUST noticed today that MANY files on my dropbox are corrupt.  Some are new, some are 4 years old.  I click on it, it says "Word unable to read this document.  It may be corrupt."

 

WHAT is going on?  How do I stop this infection?  Can I save any of these files?

Error Messages
Microsoft Office
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  • Cbrown1221's avatar
    Cbrown1221
    Explorer | Level 4
    2 years ago

    The files are so corrupt that they are not even recognized when I try to delete them.  I don't think recovering old versions is a possibility

  • Bullwheel's avatar
    Bullwheel
    New member | Level 2
    2 years ago

    don't know if this is the same problem but when I try to open .jpg files in File Explorer I get no image and a "photos can't open because the format is unsupported". and yet they are fine in the dropbox app.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bullwheel - sorry to hear you're having issues with this.

     

    Could you clarify if those files are online only or available offline on your computer?

     

    Have you tried another program to open them perhaps? 

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