Why are some of my Dropbox files not showing in File Explorer (Windows)?

I have a similar problem but it's not invisible and can't be opened through Explorer. I always use my computers as my work network and until recently have had no problem setting up files on one computer and having them be instantly available on the other. But today, everything is normal on the originating computer, the Dropbox site via a browser, and when pulling up the online "globe" icon through the the app via the tray icon (and I get the green check, and when I go through settings/preferences it should be making a hard drive copy, showing--I have premium and archive some of my files online only but this was a new one)  But if I click the file icon to show via Internet Explorer, it doesn't show up. Normally I wouldn't even have to bother to go through the tray icon; I could just click the Dropbox "file" in Internet Explorer (which is usually open) and a new file would be visible. I've done all of the regular troubleshooting including loading the new (fall 2019, I think) app for Windows, which I assumed was the problem.

HI there mary c.19; thanks for joining this discussion and sorry to hear about this.

Just to make sure we're on the same page, can you please let me know if the app within the system tray/menu bar on both devices is showing 'Up to date' which means you're fully synced? 

If you've ensured you're fully synced and still have issues with this, I'd appreciate a screenshot of any errors you might be getting so I can have a better look into this.

Thanks! 

Hi, yes, everything shows that it should be synced on this computer. On the right I've circled two files added to the Dropbox folder, created in Dropbox (FE view) on the originating computer (the way I've done it for years, so there's no problem there). They show to be synced / up to date from all possible remarks in Dropbox or on my other devices. The FE view was clicked  directly through the Dropbox tray icon. The arrows show where the folder should be and where it is on every other device I've checked. If I view online--the globe--the folder is there. This is not a file I've chosen to leave unsynced to my hard drive copy. I have no internet problems--this has gone on for days. This is a file I created with my own system and preferences--from a file template I always use--not one I was sent wholesale by my client. I've checked to make sure that template file wasn't told by mistake not to sync on this computer as I was cleaning out old files. I've made files recently that work fine, so I can create a replacement file; I just don't want this to happen again. Thank you!

Hi

I have the same problen and have read the post top to bottom.  I have tried the "hidden" tickbox as you can see from my screenshot.  Though, why the files should become hidden, I do not know.

I also do not buy the Windwos 10 Update as it is up to Drop box to sort that out if their synch and views are not compatible with Windows 10 Explorer.

the only way to see everything is with a good file manager not supplied by microsoft or any big companies or sketchy sites, for eg, an ftp transfer tool, another good way is to strait up search the file with your computers master cosole *cough* command prompt *cough* to let you use file explorer to go to any file it says isnt there but definitely IS, just make sure not to get viruses or antiviruses while downloading any file tools .

p.s. dont bother downloading any antimalware unless you make it yourself.

I am having the same problem with my file folders not appearing on Windows 11 Explorer.  I've uninstalled and reinstalled several times, but still not showing 

Please help

Hey there MCho, sorry to hear about this.

It seems that the desktop app hasn't finished syncing yet. Can you hover over the Dropbox icon in your system tray and let me know its exact status?

Is it still syncing or is it showing 'up to date'? 

I have the same problem - 3 days now - file explorer is no longer connected to Dropbox. files shows up in dropbox (system tray DB icon/ folder). But, when in word and I create a new doc and try to save it to the same place i've been saving work files - i get the "You Can't save here. Please choose another location."

Hey Sherlock316, sorry to hear about this. 

Can you please let us know the app's exact status and version as shown in your system tray?

If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. 

Dropbox version 150.4.5000

I only get the error message (two versions - the one above and sometimes the "You Can't Save here. please choose another location") - but i only get it when i'm trying to Save As into a different word folder by choosing "browse" in the Save As dialog box. If i Save As and go through the dropbox icon in the Save As dialogue box - it saves the file.

Just tried again and got this error:

So - I think I resolved it - for some reason when opening up an older Word file i can't just Save As  and use the same file name (that when I get the various error messages above)...if, when I'm Saving As,  i delete the file name and retype it in the Save dialog box, then it saves it as it should. probably an issue with older word files.