Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PKS2000's avatar
PKS2000
Explorer | Level 4
8 years ago
Solved

Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?

Error message states "Sorry, we could not find <filename>.  Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted.  Not all Excel files are affected but this i...
desktop
Error Messages
Microsoft Office
Preview
Third Party Integrations
  • STEVEDEL248's avatar
    STEVEDEL248
    8 years ago

    I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey again, PKS2000, 

Yeah, we tend to not troubleshoot issues that involve 3rd-party applications. However, if I were you, I would reply back to your support ticket with the latest info you’ve mentioned here, as this deserves another look by one of our specialists.

Cheers!  
AliTaha's avatar
AliTaha
New member | Level 2
7 years ago

Sanchez did not provide a solution, please remove his reply as one. The solution was the one posted by STEVEDELL248 - Thanks 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!