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PKS2000's avatar
PKS2000
Explorer | Level 4
8 years ago
Solved

Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?

Error message states "Sorry, we could not find <filename>.  Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted.  Not all Excel files are affected but this i...
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  • STEVEDEL248's avatar
    STEVEDEL248
    8 years ago

    I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!

Liz-Ideate's avatar
Liz-Ideate
Helpful | Level 6
7 years ago

We have the same issue - but it doesn't appear to be related to path length as I can resave the file with a longer name and he can open it fine. 

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