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Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?"
It has not been moved, renamed or deleted. Not all Excel files are affected but this i...
I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there STEVEDEL248 - thanks for sharing what worked for you!
As you successfully pointed out, the issue you've been experiencing is probably due to a limitation of the applications that you're using to open the files in question. In short, there are files that your applications can't process correctly because they have file paths that are too long.
In addition, this behavior is present if there are more than 255 characters in the entire file path. This means from the C:\ all the way to the extension of a file. Files will sync to and from those locations, however the applications used to open said files (e.g. Word, Notepad, Excel, etc.) might not support reading from these locations with long file paths and may show error messages when trying to open, save or edit these file (such as the one described in this thread). This is out of our control since the application developers would have to add support for long paths to resolve the issue.
You should be able to resolve the issues with your applications processing these files by simply renaming the file to a shorter name, renaming a folder to a shorter name, or reducing the number of sub-folders as you also outlined in your response.
I hope this information helps all of the affected users getting this error message.
Once again, thanks for using Dropbox and posting in our Forum.
Cheers!
Same issue, but the path length is shorter than 255 characters.
Please help !
I had this exact issue. It was not the 3rd party software or the path name. This was what finally resolved it:
"If you’re in a Dropbox Business team, you most likely have Smart Sync enabled. If this is true, the files you're trying to open could be marked as online-only, and there isn’t enough time for the file to download from the site to open it, which could result in this error.
Mark the files as local.
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