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TreeHugger33's avatar
TreeHugger33
Explorer | Level 4
3 years ago

Why is my Dropbox link not giving people the option to Download on their iPads?

I have been testing a link for a folder in my Dropbox.  I have a paid subscription.  When I share the link with someone to download the file on their iPad, it only gives them the option to Save to Dr...
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TreeHugger33's avatar
TreeHugger33
Explorer | Level 4
3 years ago

Hi Jay,

 

I have attached two screenshots.  There was no option to go to the webpage. There is a link symbol at the top, but when that was clicked on it, if I am remembering correctly, it gave them an option to copy the link - but definitely not an option to Download or go to the webpage.  I have had others test it, including myself,  who do not have the Dropbox app on their iPad and the link worked as it should - showing both the Save to Dropbox button (blue) and Download button (gray).  Looks like the app for iOS was updated about 2 weeks ago, so there likely is a bug in the app.

 

Thanks for your help,

Robbin

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Which browser are they using to open the link? Could they try using a different browser to see if there is a different behavior in how the link opens when it is copied and pasted there directly?

  • TreeHugger33's avatar
    TreeHugger33
    Explorer | Level 4
    3 years ago

    Hi Jay,

     

    It is my understanding Safari and or Chrome.  Same thing.  They are not copying and pasting anything - and they should not have to.  The link is clicked - ti should go to my Dropbox where the files are housed, and there should be a Download button for them to download directly their iPad.  For those with the Dropbox App on their iPad, there is no Download link - only Save to Dropbox.  For those who do not have the Dropbox App on their iPad - they have the Download option.  Seems like a bug in the newly released update to the app 2 weeks ago.  This has result has been shown to be the same after many users have tried it.  Please fix the bug. - Thanks

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info. Could you try to ask them to copy and paste the link directly into the browser to see if they get the option to download the files via the browser?

      • TreeHugger33's avatar
        TreeHugger33
        Explorer | Level 4
        3 years ago

        Hi Jay,

         

        Yes I will ask if they can do that.

         

        Will let you know.

         

        Thank you,

         

        Robbin

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