Why is my .mov audio out of sync when streaming from Dropbox?

Hi reefshark, thanks for nudging us on this thread. 

The cause for this behavior may be due to various reasons, however, to make sure that we cover as much ground as possible and due to account specific info that may be required, we continue via email.

In general, the first steps to troubleshooting this is to try previewing the link from another browser or an incognito window, as well as downloading the video to see if it previews correctly or the issue persists. 

If you've checked these out already, let me know the results and we'll take it from there. Cheers!

Hi, I've tried all of the above and still having the same issue. Can i have some assistance please?

Hey EmmaLundy, I'd be more than happy to help. 

I've sent you a ticket, so when you get the chance, check your inbox. 

Looking forward to hearing back from you!

I was having this problem a few weeks ago. It started when the clent sent me a new video format. I discovered it was related to the codec in the video. I no longer have the videos that didn't work, but if you are using a QT with Timecode, AVdn codec and convert that same as source to something that will play on your mac desktop, it will stream. If you are not using a mac, this may or may not help. It's all about the codec.

Having the same problem here. 
Can we please have some help also? 

Hey emccurry and flyingsuperkids, thanks for nudging us on this thread.

As a first step, could you check out what reefshark mentioned and see if their suggestion helps? 

If you're still having trouble with this, could you try downloading the file in question and see if it plays normally when you preview it locally? 

Let me know what you find - thanks!

Hi i am experiencing the same frustrating problem. I reached out to technical support and was told that my query can only be handled by the Help Center or community forums and they were closing my ticket without getting further information to an important issue that is clearly unresolved for many of your customers. I am trying to communicate with directors and sound designers and this issue is holding up the project. Please can someone reach out asap and advise how to proceed.

It should also be worth noting that i also use Google Drive and have never 1) never experienced these kinds of issues and 2) been ignored when trying to bring any issues to their attention. 

Thanks 

Same problem here, submitted over chat earlier. Exported a .mov video from Pro Tools and audio is out of sync in Dropbox Preview in Safari, Chrome, iOS and Dropbox Mobile App. After download, audio is back to normal on local drive. Tested by several others on different computers, in different states.

Codec of video is listed as "Timecode, Linear PCM, H.264" in Get Info.

Mac Mini 2018 10.14.6

Thanks for nudging us, rbmusic78 and jakeviator. 

It could be affected by the codec. If you've already tried downloading it locally and it plays normally, could you try converting the video to a different file type and upload it to the website again?

Let me know how it goes - thanks!

Did you figure out a specific codec that works?  I feel like a standard h264 should obviously stream just fine?