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GMo1's avatar
GMo1
Helpful | Level 5
7 years ago
Solved

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
Download
sync
  • Mark's avatar
    Mark
    7 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

EmmaLundy's avatar
EmmaLundy
New member | Level 2
6 years ago

Hi, I've tried all of the above and still having the same issue. Can i have some assistance please?

 

reefshark's avatar
reefshark
Helpful | Level 5
6 years ago

I was having this problem a few weeks ago. It started when the clent sent me a new video format. I discovered it was related to the codec in the video. I no longer have the videos that didn't work, but if you are using a QT with Timecode, AVdn codec and convert that same as source to something that will play on your mac desktop, it will stream. If you are not using a mac, this may or may not help. It's all about the codec.

  • miloshima16's avatar
    miloshima16
    New member | Level 2
    5 years ago

    Did you figure out a specific codec that works?  I feel like a standard h264 should obviously stream just fine?

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