Why is my .mov audio out of sync when streaming from Dropbox?

Having the same problem here. 
Can we please have some help also? 

Hey emccurry and flyingsuperkids, thanks for nudging us on this thread.

As a first step, could you check out what reefshark mentioned and see if their suggestion helps? 

If you're still having trouble with this, could you try downloading the file in question and see if it plays normally when you preview it locally? 

Let me know what you find - thanks!

Hi i am experiencing the same frustrating problem. I reached out to technical support and was told that my query can only be handled by the Help Center or community forums and they were closing my ticket without getting further information to an important issue that is clearly unresolved for many of your customers. I am trying to communicate with directors and sound designers and this issue is holding up the project. Please can someone reach out asap and advise how to proceed.

It should also be worth noting that i also use Google Drive and have never 1) never experienced these kinds of issues and 2) been ignored when trying to bring any issues to their attention. 

Thanks 

Same problem here, submitted over chat earlier. Exported a .mov video from Pro Tools and audio is out of sync in Dropbox Preview in Safari, Chrome, iOS and Dropbox Mobile App. After download, audio is back to normal on local drive. Tested by several others on different computers, in different states.

Codec of video is listed as "Timecode, Linear PCM, H.264" in Get Info.

Mac Mini 2018 10.14.6

Thanks for nudging us, rbmusic78 and jakeviator. 

It could be affected by the codec. If you've already tried downloading it locally and it plays normally, could you try converting the video to a different file type and upload it to the website again?

Let me know how it goes - thanks!