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Kevin__USER's avatar
Kevin__USER
Explorer | Level 4
6 years ago
Solved

1 item couldn’t be permanently deleted

Hello,   I am trying to permanently delete all the folders/files in my account so I can free up space to upload new content.  Unfortunately, whenever I have tried I receive the same message...
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  • Jay's avatar
    Jay
    6 years ago

    Hi Kevin__USER, if you're getting this message, then it means that folder is a shared folder, and you're not the owner of that shared folder.

     

    Only the owner can permanently delete the data in shared folders, so you'll need to ask them to do so on your behalf.

     

    You can find out who the owner is by restoring the shared folder from here and clicking the 'Share' button on the folder.

     

    Hope this helps to clarify matters!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Kevin__USER; welcome to our Community!

 

I'm not sure what could be causing this; could you try another browser and let me know if you get the same results? 

 

In case you do, I'd appreciate a screenshot so I can have a better look into this.

 

Thanks!

Kevin__USER's avatar
Kevin__USER
Explorer | Level 4
6 years ago

Hi Walter,

 

Thanks for helping.  I've been trying via Firefox but have also tried via Opera where I get the same message.  Here's a screengrab of the message I get.

 

thanks again - Kevin

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Kevin__USER, if you're getting this message, then it means that folder is a shared folder, and you're not the owner of that shared folder.

     

    Only the owner can permanently delete the data in shared folders, so you'll need to ask them to do so on your behalf.

     

    You can find out who the owner is by restoring the shared folder from here and clicking the 'Share' button on the folder.

     

    Hope this helps to clarify matters!

    • Kevin__USER's avatar
      Kevin__USER
      Explorer | Level 4
      6 years ago

      Thank you Jay.  I realize now, and for that I'm sorry, that I wasn't looking at the main folder that my boss created but the subfolders I did.  I should have caught that on my own.  I'm sorry for the hassle.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        No worries, Kevin__USER, I'm glad to hear that you were able to find the files to permanently delete them.

         

        Let me know if you require any further assistance. Enjoy the remainder of your week!

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