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ken_804's avatar
ken_804
Explorer | Level 3
2 years ago

A folder has disappeared after I created it in a general folder & needed it instead in a sub-folder.

I have an issue with a folder that has disappeared after I mistakenly created it in a general folder and needed it instead in a subfolder. I am running Sonoma 14.5 on a Mac Mini M1.  After I realized...
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ken_804's avatar
ken_804
Explorer | Level 3
2 years ago

No, I did not move it all.  It was never "visibly" created to begin with, so I would have nothing to move in the first place.  This is a real enigma.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ken_804, does the event page show only deletions in regards to this folder, or additions too? 

 

If you click on the blue hyperlink of the event, are you able to restore it by any chance? You should be able to have the option on the top,right part of the screen.

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    Hi Megan, I see a combination of simultaneous deletion/addition offsetting sequences that occurred consecutively at 8:44, 8:45 & 8:46 am.  I also see the new MSG folder I created and placed the BF file in it at 8:52 am with no corresponding deletion so that is the folder that is now visible to me.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey from me as well, ken_804.

       

      A simultaneous deletion/addition event for the same file usually means that it was moved from one location to another; deleted from one location and added to the new one.

       

      If you search for the folder in your account online, what do you see?

      • ken_804's avatar
        ken_804
        Explorer | Level 3
        2 years ago

        Hi Hannah 

        Well understood but I did not move it once, no less three times.  In any event, this is not the problem I am reporting.  If you scroll above, you see there are two "Main Street Gallery" folders showing in "804 Cedar."  Upon opening 804 Cedar, there is only one folder named Main Street Gallery (second screen shot from the top).  Where is the phantom folder?  How can folders get lost like this?

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