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ken_804's avatar
ken_804
Explorer | Level 3
2 years ago

A folder has disappeared after I created it in a general folder & needed it instead in a sub-folder.

I have an issue with a folder that has disappeared after I mistakenly created it in a general folder and needed it instead in a subfolder. I am running Sonoma 14.5 on a Mac Mini M1.  After I realized...
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ken_804's avatar
ken_804
Explorer | Level 3
2 years ago

Hi Megan, I see a combination of simultaneous deletion/addition offsetting sequences that occurred consecutively at 8:44, 8:45 & 8:46 am.  I also see the new MSG folder I created and placed the BF file in it at 8:52 am with no corresponding deletion so that is the folder that is now visible to me.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey from me as well, ken_804.

 

A simultaneous deletion/addition event for the same file usually means that it was moved from one location to another; deleted from one location and added to the new one.

 

If you search for the folder in your account online, what do you see?

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    Hi Hannah 

    Well understood but I did not move it once, no less three times.  In any event, this is not the problem I am reporting.  If you scroll above, you see there are two "Main Street Gallery" folders showing in "804 Cedar."  Upon opening 804 Cedar, there is only one folder named Main Street Gallery (second screen shot from the top).  Where is the phantom folder?  How can folders get lost like this?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ken_804, could you right click and choose Get info for both of those folders in your first image to check to see their relative locations?

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    Hi Jay , Sure, here you go. Thank you, Ken

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, these seem to be two different folders in different locations, as you can see from the file path. 

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