A folder that won't delete

hey, if you file a ticket at dropbox.com/support we can take a deeper look at the issue.

SOLVED: Just had a persistant set of three folders that kept re-appearing after deleting locally (on my linux machine).
I "Launched the Dropbox website" and after a while - not the first look in the folder! - I found a single file - with a very long file name.
(The names were file names I had chosen).
Once I saw these, deleted each file, then deleted the directorys one by one.
Virtually straight away the locally synced versions disapeered off my linux machine :-)

Solved.

I just posted a ticket to support. But, I believe I fixed my own issue.

I have a folder shared with just over a dozen other people. We had a resilient "Dec 6 pm" folder that wouldn't delete. I could remove it from a web browser, from the desktop client, or within folder on both PC & Mac. I even tried deleting it with my mobile app on iPhone and iPads. Nothing.

In re-reading the thread a few considerations - rogue machines & a glitch with file recovery technology.

Holly's post gave me the idea, except you can't right click and view "previous versions" of a folder. You can however reveal "deleted" contents file and folder alike by clicking the garbage bin icon on the top.

Doing so will let you see your ghosting folder just before it adds itself again. You can then right click it and "permanently delete".

So far so good. I'm still going to follow through with my ticket as I'm curious if the error is with one my shared users' computers or a glitch on dropbox's end. I'm leaning to the latter as "permanently deleting" appears to have worked.

Unsolved. 

Attached is the email from Dropbox Support. I've resigned to the fact it's not worth the effort! 

Quote:

Thanks for contacting us.

I understand you are experiencing issues with a file reappearing after deletion and would also like to know if its possible for us on our end to delete the file in question.

While we have access to your account information, your folders and files are private and we can't make changes to them other than restoration events.

Reappearing files and folders usually occur because one or more of the computers that are synced are still accessing the folders. If you delete them, an application on another computer recreates them to continue working on the files.

To solve this issue, you should delete the file or folder from the Dropbox folder on the computer that's recreating the file. You can see which computer has re-added the file by going to the website and checking previous versions of the file.

The instructions for checking a file's version history can be viewed here:

https://www.dropbox.com/help/11

Please note that you can only view the previous version of files not folders. If you have a reappearing folder, you'll need to open the folder until you locate a file, so that you can view the previous version of the file within the folder.

I hope this information helps.

I had a haunted set of empty folders. On a whim, I deleted them on my iPhone and now they're really gone. Who knew?

Best,

Jenny

I had this problem all day today. I finally renamed the folder then tried deleting it again. It worked and hasn't shown it's face again.

 i have at least a hundred empty folders in my bookmarks and the Bookmarks whole folder is bouncing as tho it is unfolding then folding up again. when i try to delete a folder it actally adds one.,,,HELP!

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