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Forum Discussion
Accidentally logged in using Google SSO instead of username/password, now my files are gone
Hello,
I'm not sure if I messed something up with my account but all my past files are gone and it says I'm in the 2GB plan.
I normally use the desktop app but recently my laptop died and was sent to repair. So I logged into Dropbox on browser, but accidentally used Google SSO instead of regular username/password. Now it says I'm on a 2GB plan and none of my past files are there. My account should be at 10GB or 20GB (I have been with Dropbox for over 10 years and I believe this was a grandfathered plan). If my Google SSO was mistakenly considered as a new account, how do I recover all the files from the old account? I tried logging in as username/password and seems like I'm stuck on the 2GB now with no history of past files!!
Any help is appreciated, thanks in advance!
Joey
14 Replies
Hi Jay,
Yes I'm certain this is the email I've always used to log in, as this is my professional email and hence why I had the "grandfathered" storage limits on it and using it for more than 10 years. I don't see any recent activity on the account for file removals...
- Jay
Dropbox Community Moderator
Thanks for the details, I've removed the email for your own privacy and security.
Are you certain that this was the same account you've always used to log in, and not another very similar email address provided by the school? Are there any other email addresses you could've used to log in to Dropbox?
Do you see any recent events or deleted files on the Dropbox account which is currently logged in on the site?
Good question!
I believe it's a Gmail account, but the domain is managed by my school alumni.
So previously I've used [Removed as per Community Guidelines]
/ password to get in. This time I had use Google SSO (that same email) to log in. And no unfortunately I don't have any other device logged into the old account so I'm really worried...- Jay
Hi mhuang45, thanks for bringing this to our attention.
As you mentioned you used the Google SSO to sign in, are you using a Gmail account, or another domain in general?
Do you have any other devices that could be logged into the old Dropbox account?
This will help me to assist further!
