Accidentally logged in using Google SSO instead of username/password, now my files are gone

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

Hi Jay,

I tried different things but still receiving this error message when I try to send the message to support. Is there any way you can report the issue on my behalf?

As the email you received was several months ago, it wouldn't be possible to recover the information from that account any longer.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.  

From there you should be able to contact support. Make sure to enter an email address to which you can respond. 

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Hi Jay, 

Thanks for tagging again, I had missed the message from Hannah. 

To answer Hannah's question, I really can't remember the last time I had access dropbox.com (on a browser) as I had been using the desktop version for a really long time. Is there no history at all from you end that you can see?

Hi mhuang45, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us again.
If your issue has been solved, let us know what worked for you.

Hey mhuang45, I hope it's okay for me to jump in here as well.

This is a tough situation, to be honest.

Can you tell me when the last time you accessed your account and files on dropbox.com using your account credentials was?

Hi Walter,

If the files cannot be restored, what about the previous storage limits? Are there really no way to restore any historical files??

Thanks for the additional information and the screenshot too mhuang45​ 

I'm afraid that there's not much we can do from our end to restore the account or any of the files that were stored in it at this point since the account was permanently deleted after being in locked state, as the email you found mentions. 

I wish I had a better answer than this, and please let me know if you have anything else to ask, Joey. We're always a post away. 

Hi Nancy,

Thanks for the advice, I did manage to find a really old email from Dropbox saying the account was in a locked state, is it possible to recover the items? The email was sent to spam and never made it to my inbox so I'm totally unaware of this. Due to the use of the desktop version, I didn't even know it was not syncing to the cloud so unfortunately the most recent files are probably in the desktop app as a local file. Is there a way to at least recover the ones in the cloud, even though it might not have synced the recent files?

I'm also deeply disappointed that after the laptop repair, it could not repair the Dropbox desktop app, none of the files in the desktop app can be recovered...

Hey mhuang45. If you look into your email address’s inbox/spam folder, do you see any recent emails from Dropbox? 

If yes, can you see any names of files/folders that were shared with you? It may be worth using them as keywords to search the Dropbox website (feel free to send us a screenshot of what you see, as well).

Finally, the laptop that you sent over for repair, is it possible that it contains your local Dropbox folder (in case you previously had the desktop app installed there)?