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Account accessed by third party and files deleted
Hi, first time posting. I have an issue with a friend who’s wife had a paid for account and who sadly passed away last year. Husband is not great on computers. She was a successful business woman, w...
Hi Stella 49, I'd suggest that you contact our Support team directly.
They might be able to give you more info on this, since they have the ability to look at account-specific info on your account.
I hope this helps!
Mark
Super User II
Super User IIGreat, so recovery would be 180 days 🙂
Does the Events log go beyond that?
Were the files in a Share? If they were and it was unshared that doesnt show up on the log
There is nothing in the event log, there is nothing in the general deleted folder, only in the back up deleted folder. The files aren’t showing as shared. As mentioned before, I have downloaded the files in the back up section, the husband cannot understand why these files would have been deleted, they were important docs.
The main issue now is finding out about the thousands of files that were supposedly deleted last week. Will Dropbox be able to shed any light if we were to contact them?
The main issue now is finding out about the thousands of files that were supposedly deleted last week. Will Dropbox be able to shed any light if we were to contact them?
- Megan
Dropbox Community Moderator
Hi Stella 49, I'd suggest that you contact our Support team directly.
They might be able to give you more info on this, since they have the ability to look at account-specific info on your account.
I hope this helps!
