Forum Discussion

Temirlan Ziyatov 's avatar
Temirlan Ziyatov
New member | Level 1
10 months ago

Account deleted due to inactivity. Can I restore any of the files that were stored there?

hello dear dropbox team! For a long period of time, I didn’t sign into the application now when I wanted to make a backup of my whole pictures and videos, I have noticed that my account was dele...
account access
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Temirlan Ziyatov - I'm sorry to hear that you're experiencing this issue.

I'm sorry to hear you're having troubles with this. To best assist you, please let us know when you last accessed the Dropbox account associated with the email address you provided and if you have received any emails informing you about the closure of your account. 

If it has been over a year and you were able to create a new account with the same email address, your previous account may have been deleted due to inactivity. In that case, I'm afraid we won't be able to restore the account or any files that were stored in it.

I hope this information is helpful.

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