Forum Discussion

PG1301's avatar
PG1301
Explorer | Level 3
3 years ago

All files missing after leaving a shared folder

Hi I recently had a shared folder on my basic account. Today I noticed I had full access to all of their data. I reported this and they closed the link, However I now have lost all shared folders (...
account access
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi PG1301, thanks for bringing this to our attention.

 

It sounds like you joined a Dropbox Business team, since you had access to a shared folder, and all their data, and that they were then able to delete your account.

 

To recover your account, you'd need to ask the team admin to do so, and then convert your account back to a personal plan away from the team.

 

Keep me updated with any progress!

  • PG1301's avatar
    PG1301
    Explorer | Level 3
    3 years ago

    Cheers Jay

    Will they have access to all my personal files and other companies shared files

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      PG1301 wrote:

      Will they have access to all my personal files and other companies shared files

      Other users on the team, no, but the admin of a team has the ability to sign in to any account on their team (since they own the accounts), and that gives them the ability to view any content in the account.

      • PG1301's avatar
        PG1301
        Explorer | Level 3
        3 years ago

        Cheers Rich 

        Thank you for your help, will they only have access to the shared data or all data on my original account. As i have had an account for several years there is some quite sensitive information stored.

        If access is available to the companies admin team can i wipe my content from what was my account 

         

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