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Forum Discussion
All files missing after leaving a shared folder
Hi
I recently had a shared folder on my basic account. Today I noticed I had full access to all of their data. I reported this and they closed the link, However I now have lost all shared folders (...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi PG1301, they could have access to all files on the account, since the team admin might have the option to Sign in as a user.
Jay my email address has now been allocated an new empty/blank account. is there any way it can be "rewound" to a previous time i.e. yesterday. if not can it be wiped or deleted. or do i just have to trust the admin team with my personal account information.
PS i don't understand how a company can take over a personal account! am i mussing something
Sorry for all these questions but this is quite worrying i have 10 years of personal data on my account I only shared the company file 2 weeks ago!
- Jay
If the team admin had control on your account, then it means that, at some point, you joined a shared folder or team folder which was only visible to the team. You then merged your account with the team, giving the admin full control over your account.
It isn't possible to rewind an account to before this change occurring, since this is a deletion of the account that can only be handled by the admin. Not even Dropbox can help restore your account.
Once again thank you.
Last question!
Do i need to ask them to delete my data or can they allow mw access
Cheers
- Jay
In order to have your account back as a personal plan, they will need to first recover it (meaning they have the data at that moment) and then convert it (meaning they'll lose access to all data on the account). They won't need to delete your data, since it'll be done already.
The only exception might be any shared folders you may have with members of the same team, so that data will be on their accounts.
