Forum Discussion

amalb's avatar
amalb
Explorer | Level 4
4 years ago

All my files disappeared from Macbook after deleting dropbox.

All my files disappeared from Macbook after deleting dropbox. When i re-installed drop box i only got some of them back because the most recent ones (since september 2020) weren't synced to my dropbo...
restore
sync
Krisshaceracho's avatar
Krisshaceracho
New member | Level 2
4 years ago
I was just on the phone with apple support and they just checked the terminal and it shows that my desktop and downloads are actually routed to dropbox. So when i deleted dropbox this morning, all my files are now gone
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi amalb, thank you for your screenshot! 

If you see no sign of the files, then is there a chance that you have another Dropbox account and that they got uploaded there? 

Also, Krisshaceracho it seems you're referring to our computer backup feature. 

You can find detailed instructions on how to disable it here.

If you need anything else, let me know.
  • amalb's avatar
    amalb
    Explorer | Level 4
    4 years ago

    Hi Megan

     

    Is there a way to know which accounts are made on my name. I have many e-mail adreses and i tried to sign in with all of them but there are no other accounts. If i remember correctly this is the only account i have. I signed out last year on my laptop that's why the files didn't sync. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey amalb, sorry for jumping in here.

      I'm afraid there's no way for you to check how many accounts you might have created.

      A workaround would be to try to sign in with each of your email addresses, try the forgot password option and check if a password reset email reaches that address.

      Regarding your files, have you searched your computer, like your trash, for example?
    • agusvon's avatar
      agusvon
      Helpful | Level 6
      4 years ago
      Hi @amalb , could you recover the files finally? I’m having the same issues and I’m losing years of work in that files!
      • Jackson's avatar
        Jackson
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi agusvon, thank you for posting.

         

        Did you delete the Dropbox folder, before deleting the Dropbox app?

         

        If you have not deleted the Dropbox folder before or after deleting the app, your files could still be in the Dropbox folder, under a folder called PC or Mac.

         

        Can you also check your events page, and see if you can find a deletion event related to your missing files? 

         

        Let me know if you find them. 

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