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KafS's avatar
KafS
New member | Level 2
2 years ago
Solved

All my folders suddenly disappeared from my Dropbox account

Hi,

Suddenly I have all my folders and subfolders that have disappeared from my Dropbox. 

I don't share this Dropbox with any one.

I haven't found anything relating trace of deletion of files.

The only file existing is "Prise en main de Dropbox.pdf" at the root. It seams that my Dropbox have been totaly reinitialized.

I hope there is a way to restore my files.

Best regards

Delete
restore

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Yes, please, that would be really helpful.

     

    Thanks, KafS!

  • KafS's avatar
    KafS
    New member | Level 2
    2 years ago

    Here is the tree view of my forlders on the left side, I have border it in red.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, KafS.

     

    Can you sign in to your account from a different web browser or a private browsing window and let us know if you see the same thing?

  • KafS's avatar
    KafS
    New member | Level 2
    2 years ago

     

    Very fine, thanks a lot, that was the right test to do!!!
    The problem I related appears on my Chrome webbrowser in the public mode I'm usualy using.
    I have tried to sign in to my Dropbox account from Edge browser in a private mode and all my files appeared! See screenshot below.
    I did same thing with my Chrome browser, but in private mode, and it was also OK.
    Would you have an idea what to do to get it work again with my Chrome browser in a normal mode?
    But anyway, the most important is that you have solved my severe problem and you have given me a solution to recover to my 2 GB data!
    The first thing I'm going do is to synchronize all this files in my local computeur throw your Dropbox agent to avoid any further issue. I have already installed it.

  • KafS's avatar
    KafS
    New member | Level 2
    2 years ago

    Deleting my browser's cache/browsing history has solved my problem.

    Thank you very much for your help!

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