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Forum Discussion

Syakir's avatar
Syakir
Explorer | Level 3
9 months ago

All of my folders have disappeared after joining a Dropbox team.

I just clink link join a team then i click NO when system ask “Do you have any file the 5TB admin shouldn’t access” then i check back all my folder disappear 
dropbox business
File access
restore
Syakir's avatar
Syakir
Explorer | Level 3
9 months ago

i try to seach on my laptop C: -> USER and i found the old one but cannot open any file inside it and also cannot transfer back into my dropbox account please help me this is last hope :'(😭

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Did you also double check with your admin and they can’t see this folder on their end?

  • Syakir's avatar
    Syakir
    Explorer | Level 3
    9 months ago

    Yes already double check with my admin they said cannot locate can you help its really important files

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey Syakir, I went through our system, and found out that you've already tried contacting our Support team.

      I was about to suggest the same thing, since they have more advanced tools, in order to assist with this.

      I just checked that the agent working on your case replied back. Did you have the chance to review their response? 

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