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Almost all files from Dropbox deleted automatically, how do I restore them?
Hello, i want to talk with someone from costumer support (not chatbots) because i noticed that all my files from dropbox are deleted. I now have only the folders but they are empty. I can t see the deleted files in the section either (in order to recover them).
Also very importand: i didn't delete the files. Please can they be restored as they where 2 days ago. Thank you!
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
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I keep a copy on the dropbox on my computer
When you mean delete permanently for the second time, do you mean delete it from the recycle bin on the computer or in the deleted files in the dropbox online? or both?
I also keep the files locally on my computer here at home. So yes I was still able to access them July 27, 2023. and there was a event log on I think july 27, that I did add a file to that folder.
This folder is shared locally in the local network at the office too, so people there can add or access them locally. but they do not have access to the online dropbox. so even if the files were deleted locally, I should still be able to retrieve online.
Hey @LK10, permanent deletions from Dropbox can only happen if the files are permanently deleted on dropbox.com.
Were you able to access these files online before?
Were they files in a shared or non-shared folder?
- Megan
Dropbox Community Moderator
Hi LK10, you mentioned that people could only access the files through the device locally, and not online.
Was that because you didn't share the content with them or because the content hadn't been synced? I'm asking, because if the files were there locally, but you were not able to locate them online, or through the Events page; then they might not have synced to Dropbox.
In that case, you wouldn't be able to restore them, since they would have never synced with us.
Other than that one file that you saw in your Events on July 27, did you see any of the other files being added to that folder if you visit the page?
I share by dropbox on my computer at the office, and other people can access the dropbox via local network. so in that sense I am sharing my dropbox with them. So anything they add or edit will change my Dropbox online.
Like just now I added a picture via dropbox online and it appeared locally on my computer at home and at the office.
likewise, I added files locally at home, and it sync on my computer at the office, and dropbox online.
but in the office computer, I did not log on the dropbox online. so supposedly they should have no way of deleting it permanently.
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Hi @LK10, you mentioned that people could only access the files through the device locally, and not online.
Was that because you didn't share the content with them or because the content hadn't been synced? I'm asking, because if the files were there locally, but you were not able to locate them online, or through the Events page; then they might not have synced to Dropbox.
In that case, you wouldn't be able to restore them, since they would have never synced with us.
Other than that one file that you saw in your Events on July 27, did you see any of the other files being added to that folder if you visit the page?
- Jay
Hi LK10, if the Dropbox folder is being shared on the network, this would mean that the Dropbox desktop application is running.
With that you can login to the Dropbox site without any login credentials by clicking on the globe icon, if anyone has access to that computer.
How did you resolve this issue? The same thing happened to me. files are deleted from folders, and I cannot find them in the deleted folder or the events.
Please help.
Maybe that is how my files got deleted.
this is one of the issue I don't like about dropbox. It is automatically logged in to the online dropbox. even if i logged it off. but if you open the dropbox link and click the website. anyone with access to the computer can go online and look at other files I did not share locally and make permanent revisions to my files.
There should be a log in process before they can go the dropbox online.
I hope you can make changes regarding this matter to make dropbox more secure, so people unintentionally or intentionally cannot make permanent changes to my dropbox which I cannot recover.
Hi @LK10, if the Dropbox folder is being shared on the network, this would mean that the Dropbox desktop application is running.
With that you can login to the Dropbox site without any login credentials by clicking on the globe icon, if anyone has access to that computer.
I have a similar issue - about 3 hours ago received an alert saying all folders in the Team Folder in our Business Dropbox account were mass deleted. Am unable to see them in the deleted folder or anywhere. Please assist to recover. Unfortunately seems there is no support from Dropbox.
We got an alert for Mass Deletion from our Team Folder in our Business DropBox account. No one from our office deleted the files and we can see the event in the events log but no link to restore it. Please help.
