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Almost all files from Dropbox deleted automatically, how do I restore them?
Hello, i want to talk with someone from costumer support (not chatbots) because i noticed that all my files from dropbox are deleted. I now have only the folders but they are empty. I can t see the deleted files in the section either (in order to recover them).
Also very importand: i didn't delete the files. Please can they be restored as they where 2 days ago. Thank you!
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
25 Replies
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- Jay
Dropbox Community Moderator
Hi Forwardair, are they shared folders that were deleted? Are they visible on the the shared folders page?
Have you already been in contact with the support team, as you mentioned you're on a Business plan?
I am unable to send an email as it is asking me for a link and the events log does not have a link to the event where all the files got deleted. I have a screenshot of the event log.
- Jay
It seems you were removed from the folder as a member, given the message in the activity log.
If you're the admin of a Dropbox Business team on the Advanced plan, you can sign in as that user and see if they still have the folder on their account, and re-invite yourself to the folder.
If not, you can contact that user directly via your own methods to re-invite you again.
as per Forwardair they received email of the deletion and there was a event log about it
why did I not received any email of deletion of my files?
and why is the deletion not in my event log?
and are you going to do anything about the issue, that they should log in again with password to be able to access the online files for better security measures?
thank you
- Jay
Hi LK10, are you part of a Dropbox Business team, or are you on a personal account? These notifications only appear on Business plans.
Could you clarify what you mean by your last question? I provided the steps on how to locate the files on their account, if they belonged to a member of the team, and likewise if the user isn't a member.
