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Forum Discussion
Megrstephens
4 years agoNew member | Level 2
Alphabet slider on the Dropbox app on iOS doesn't work with folders
On Dropbox app iPhone iOS 15
There is an alphabet slider that you can use to jump to different parts of your dropbox quickly. You used to be able to use it for any file in dropbox, but now it doesn’t work for folders. is there a possibility of correcting the situation so that the alphabet slider also works for the photos like it used to? I currently have 160 folders and when I want to search through them I can either jump to the very top or the very bottom. It won’t take me to the letter I click on which can be time consuming when you are looking for certain things a lot of the time. is it possible to fix the alphabet slider to work with the folders again?
Hello! Unfortunately we no longer have the alphabet slider, but we do have a new file scrubber to help you quickly scroll through your files. If you tap, hold, and drag the file scrubber down you should be able to easily scroll through your content. When scrolling through files specifically, you'll be able to see the first letter of the files you're scrolling through as well. I have included a screenshot of what the experience looks like below! Hope this helps.
24 Replies
Replies have been turned off for this discussion
- SConnon2 years agoHelpful | Level 6
I cleared cache, closed the Dropbox app, opened the app and it looks like there are no local files on my phone anymore. I waited for them to all download to my phone again but still no scrubber when i hold the 3 dots to the right of a filename. i have hundreds of files in this particular folder. Another folder with many folders plus files behaves no differently.
- Hannah2 years ago
Dropbox Community Moderator
Thanks for letting us know, SConnon.
Can you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", to see if that helps?
- SConnon2 years agoHelpful | Level 6
There is no scrubber on my iPhone 10 with the latest iOS and latest Dropbox 372.2.4
- GreggM2 years agoHelpful | Level 6
I agree. The newer scroll button is better than the old “upgraded” tiny button with 3 lines, which was an absolute horror to use. The new button is larger and easier to engage, and the letter indication beside it is nice, but still not as fast/easy/efficient/enjoyable as the original alphabet display index.
(It’s still kind of clunky, slow, too small, and imprecise)You spoiled us!
PLEASE PLEASE PLEASE I AM BEGGING YOU, to bring the original alphabet index list back!!!
- TroyP2 years agoHelpful | Level 6
To all the "geniuses" at the drop box bar - this is not what we want. Not as fast. Pretty pathetic "fix". We actually pay for your services and don't ask for much. We just want it to stay the same easy platform it was before. How much code room does the alphabet navigation actually take up? You need to get back to the drawing board and do better. I am pretty sure this is not going to be acceptable to any of the users that have complained or to those that did not.
- Broadwaymhl2 years agoHelpful | Level 6
Since you see how valuable the alphabet slider is for your community, why don't you consider adding it back? It's clearly so important to so many of your customers. This file scrubber is not as easy to use as what existed before, but it's better than nothing. Is it really difficult for you to add back the extremely useful alphabet slider? Take a look at what everyone else is writing about this! Thank you Michael
- awestort2 years agoHelpful | Level 5
Hello! Unfortunately we no longer have the alphabet slider, but we do have a new file scrubber to help you quickly scroll through your files. If you tap, hold, and drag the file scrubber down you should be able to easily scroll through your content. When scrolling through files specifically, you'll be able to see the first letter of the files you're scrolling through as well. I have included a screenshot of what the experience looks like below! Hope this helps.
- Jay3 years ago
Dropbox Community Moderator
Hi ch4rl13, have you tried restarting your device entirely after clearing the cache?
- ch4rl133 years agoExplorer | Level 3Hi Walter,
I’m using Dropbox version 314.2.2 on my iPad mini (iPadOS 16.2).
I have cleared the cache, which hasn’t made any difference.
The same thing happens on my iPhone, so I don’t think it’s my end.
Thanks,
Charlie - Walter3 years ago
Dropbox Community Moderator
Hi ch4rl13, sorry to hear you're having issues with this.
Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well?
Also, have you tried clearing the app's cache at all since you first noticed this?
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